Dell Wins Five Year Contract With European Airline Lufthansa




20th February 2014
Dell have announced that is has won a lucrative five year services contract with Europe's largest airline Lufthansa. The deal will see Dell providing maintenance and support for Lufthansa’s ticketing and reservations passenger booking system, dealing with issues quickly and effectively whilst significantly reducing costs for Lufthansa.

Seamless Integration
Lufthansa appointed Dell as part of a competitive public tender which aimed to find a partner to provide maintenance and development of the booking system’s front-end. Due to the number of changes and enhancements required every year Lufthansa felt it would be beneficial to employ a company that could effectively and seamlessly cope with any changes that could arise.

Multiple Updates
Lufthansa currently applies four or five updates per year, each having between sixty and eighty modifications with more than 10,000 operational staff using the booking system.

Talking about the decision to appoint Dell Volker Machulski, Senior IT Development Manager Direct Sales, Lufthansa said, “We were looking for an external partner who could take over the support and programming tasks so we can focus on our core business. We have an elaborate booking system which supports many applications and different functions. We chose Dell because we need a reliable service provider who understands not only the software, but also the travel and transportation business.”

Dell's Managing Director, Dell Services EMEA, Eric Clark said regarding the decision, “The development and maintenance of applications represent two large costs for any business. By working with the right partner, companies can increase the efficiency of maintenance and support tasks and achieve cost advantages. By selecting a single contractor who can provide all of the services required, companies can avoid the additional expense generated by the coordination of multiple service providers.”


Dell
Dell Inc, formerly Dell Computers is an American Computer Company based in Texas (USA). Dell produce Home and Business Computers, Servers, Ultrabooks and Laptops to name but a few and are one of the largest computing companies in the world today.


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